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Sitel forges pact with ExcelAsia

Posted November 21, 2008

US-based call center operator Sitel has renewed its partnership with Philippine firm ExcelAsia, which will expand its business center in Makati and in the Visayas to hire more agents and develop other facilities to dedicate to its major client.

With the renewed business partnership, which started on November 3, and ExcelAsia began operating a dedicated site for Sitel to guarantee 200 or more successfully placed call center agents every month.

The company also announced that it is launching a new recruitment and training strategy: purpose-built, dedicated training centers for major business process outsourcing (BPO) clients to meet increasing recruitment demand.

To meet the monthly guarantee for Sitel, ExcelAsia is expanding its training facility in Makati.

President Rita Trillo-Ugarte said that its existing Makati facility will continue to serve other  BPO clients. However, to meet demand by these clients, ExcelAsia plans to develop other dedicated facilities as well, with each facility exclusively serving a major BPO.

ExcelAsia plans to roll out dedicated centers to their Alabang, Cebu and Bacolod sites. Demand for ExcelAsia’s services has increased and dedicated sites will cut the delivery time of human resource solutions without sacrificing quality, said Ugarte.

Source: Businessmirror.com.ph, November 21, 2008
by V.G. Cabuag

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