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BPO firm expanding workforce

Posted November 26, 2008

MANILA, Philippines--StarTek, a business process outsourcing (BPO) services provider based in Denver, Colorado, said it was expanding its workforce in its first facility in the Philippines.

It said its first Philippine facility, in the Makati business district, had the capacity to employ 1,100 personnel. It said it started hiring in July, initially 200 people, and for the next batch would hire 400 more.

“We initially started recruiting in a small, temporary development office but still fulfilled our goal of hiring our entire pioneer management team,” StarTek Philippines general manager Susan Padley said in a statement. “We have recruited top coaches, team leaders and operations managers to support our startup and ongoing operations as well as our pioneer agents.”

Padely said her next task was to recruit more agents. She expressed confidence that prospective employees would be attracted to the company despite competition from other BPO companies.

She said “the StarTek culture” was a major factor in recruiting agents. “A major component of the StarTek culture is our open-door policy for employees. Here, everyone is treated with respect, and if someone has something to say, we definitely want to hear it,” she said.

Padley said personal interest-focused clubs, fitness programs, sports tournaments and other activities provided work-life balance for workers.

StarTek, founded in 1987, provides customer care, sales support, complex order processing, accounts receivable management, technical support, and other industry-specific processes. It operates 21 facilities in North America and the Philippines.

Source: Philippine Daily Inquirer, November 26, 2008
by Riza T. Olchondra; edited by INQUIRER.net

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