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SPi Gets Cited in Top 10 BPO Survey

Posted March 19, 2008

SPi, a unit of ePLDT that is engaged in BPO (business process outsourcing), has been cited in the 2008 Global Services 100 Survey by Global Services magazine and neoIT, an outsourcing advisory firm.

SPi was ranked third in the "Leader, Emerging Asian Markets" category, No. 6 in "Best Performing BPO Provider" category and No. 9 in "Leader, Human Capital Development" category.

The Global Services 100 is a ranking of the world's top 100 service providers across various BPO and IT sectors. In developing the ranking, Global Services and neoIT used third-party data and information submitted by participants to evaluate and score service providers through four major categories?operational excellence, human capital, service offerings and client relationships.

SPi has consistently been in the Top 10 list of "Best Performing BPO Providers" and "Leaders, Human Capital Development" since 2005. This year, SPi not only maintained its Top 10 ranking in these categories, but has also been included in the Top 3 of the category "Leader, Emerging  Asian Markets."

"We are proud of SPi for continuously being included in this prestigious list of leading global BPO providers. We are equally pleased to see that SPi has been included in the "Leader, Emerging Asian Markets" for the first time. Our high ranking in this category is a testament to our ability to compete with other large global outsourcing companies in terms of scope of service, quality and cost effectiveness," said SPi chairman Ray Espinosa.

The Philippines remains SPi's major hub of operations and has 12 locations in Manila, Laguna, Cebu, Dumaguete, Clark and Iloilo and over 7,000 employees nationwide, Espinosa added.

ePLDT, a wholly-owned subsidiary of telecommunications giant Philippine Long Distance Telephone Co., is an information and communications technology company. It provides infrastructure and services focusing on next-generation communications, connectivity and content to corporate clients and consumers.

"Being ranked as a top-tier BPO Provider and a Leader in Human Capital Development for four consecutive years is confirmation of our  unwavering commitment to grow our people, of our dedication to a strategic partnership approach with our clients, and of our resolute commitment to continuous process improvements in everything that we do," said Peter Maquera, SPi's president.

Source: businessmirror.com, Feb 28, 2008
by Lenie Lectura

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