Calling out Bangalore

Posted September 12, 2008

"In a row of cubicles, young women with headsets are talking with customers across the ocean in North America, answering their questions about products they've purchased at a U. S. department store. It's midday and the call centre is mostly empty, but by 2 a. m., the newly renovated room will be packed. And by October, two more floors will be transformed into call centres.

No, this isn't Bangalore. This shiny call centre, operated by global outsourcing company SITEL, is located in the Philippines, now the No. 2 country in the world for offshore services...."

Please refer to Financial Post by Sarah Efron, Published: Saturday, September 06, 2008