US BPO eyes 2 more RP sites

Posted October 15, 2008

US-BASED BUSINESS PROCESS OUTSOURCING firm NCO Group Inc. said it was considering increasing its facilities in the Philippines from three to five in the next 12 months.

Elek Toth, country manager for the Philippines, told the Inquirer that the company was working on leasing a 500-seat facility in Marikina City and another 730-seat site in a still-undisclosed location.

“We will also be growing the number of seats in Quezon City from 2,000 to 2,200 in the first quarter of 2009,” Toth said.

Besides Quezon City, NCO’s other existing sites are in Fort Bonifacio and Clark.

“We see (the Philippines) as a pillar of the global outsourcing network. We believe that the quality of talent here will continue to grow,” Toth said.

The 82-year-old BPO’s service portfolio includes accounts receivables management, customer management services, technical support, sales and back office services.

NCO’s clients are mainly based in the United States and the United Kingdom. It is also working on penetrating the Australian market to diversify its global presence.

Source: Philippine Daily Inquirer, October 12, 2008
by Riza T. Olchondra