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Transcom Announces the Opening of its New Contact Centre in Manila

Posted April 17, 2008

Transcom WorldWide S.A. ("Transcom"), the global outsourced services company, announced the opening of its new contact centre in Manila, Philippines. The centre has been developed on the back of strong client demand for high-quality offshore English language services, primarily in USA and the UK.

The Manila site has a total of 950 operational seats over two floors and Transcom expects these production seats to be fully utilised in 2008, based on the company's strong sales pipeline of offshore English language services. In addition to the operational offshore capacity, Transcom intends to utilise the centre to house some of it Group-wide support activities. Transcom has moved its two existing facilities to the new site in Manila, creating a stepping stone for continued growth in the region.

Keith Russell, CEO of Transcom, commented: "We are delighted to announce the opening of our new centre in Manila. This is a strategically important development for Transcom, as we continue to pursue our strategy of enhancing our profitability through the development of higher-margin business lines such as offshore services. Our team in the Philippines is able to deliver exceptionally high-quality services to English speaking customer bases across North America and Europe, and we expect this business to develop strongly in 2008 and well into the future."

About Transcom
Transcom WorldWide S.A. is a rapidly expanding Customer Relationship Management (CRM) solution provider, with 72 sites employing more than 17,300 people delivering services from 29 countries and headquarters in Belgium.

Source: transcom-worldwide.com, press release on March 19, 2008


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