Global Shared Services and Outsourcing (SSO) Study
The Philippines rank among the Top 10 shared services and outsourcing locations in the world.
It has a significant growing position in the technology vertical, an emerging presence in finance and insurance and in entertainment and is 9th in the world in healthcare industry.
The Philippines is one of the most-preferred SSO operations and is ranked as the most cost-efficient in the world; the country has a high standard of infrastructure quality at a lower cost due to its liberalized telecommunications industry.
Several companies (e. g., IBM and Sykes) have relocated their SSO operations to the Philippines from other outsourcing locations.
"The Philippines is expected to remain popular for back-office operations, especially for call center and tech helpdesk functions.~ Frost & Sullivan (Aug 2007)