Contact Centre

The most outstanding area in the past years has been the Contact Centre area. For many companies worldwide the Philippines as the 3rd largest English-speaking nation is an ideal location to take over inbound and increasingly outbound services - taking advantage of the friendly, unobtrusive and polite attitude of Filipinos.

Examples of services provided
Telemarketing, Advisory, Sales verification, Credit and collection, Reactivation/Reinstatement, Loyalty program, Customer service, Order entry, Inquiries, Technical help desk, Payment authorization, Order taking and fulfilment, Complaints, Disputes, Transcription, Requests, Electronic eligibility, Support, Sales, Marketing/Lead generating, Billing, etc.

Major Players
Third Party Providers:
Sykes, Convergys, PeopleSupport, Sitel, Clientlogic, Advance Contact Solutions, ePLDT Ventus, ICT Group, Ambergris, Teletech, eTelecare, Cybercity Teleservices, IBM Daksh, APAC, West, etc.

Captives:
Siemens, HSBC, Merlin, Shell, Deutsche Bank, JPMorgan, AIG, Citibank, Dell, TrendMicro, etc.

Development